Service Desk Solutions

Global Data can provide a tailored solution to meet your individual business requirements with access to our Service Desk Contact Center - a low cost, deductible alternative to operating an inhouse equivalent.

With the implementation of our call center and service desk in 2005, Global Data can provide 24/7 coverage for you and your business. The following list details some of the value-added features of our Service Desk Solutions that are completely customizable.

• 24/7/365 Availability (Phone, Fax, Email, Instant Messaging)
  
  

• Deskside Support Available
  
  

• Multi-lingual Support for International Operations
  
  

• Standard Service Level Agreements(SLA) or Client Specific SLA's
  

• Per Ticket or Fixed Fee Structure Available
  
  

• CISCO Call Center Telephony System
  
  

• Commercial Service Desk Software from Symantec for Incident Tracking and Reporting
  

• Other Service Desk Benefits
  
  

For more detailed information about Service Desk Solutions, please call us to discuss your individual requirements.